BTCgame Policies | KYC & Verification Policy
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KYC & Verification Policy


Effective Date: 29-Sep-2025

At BTCgame, we are committed to a safe and compliant gaming environment. This Know Your Customer (KYC) Policy explains why and when we verify your identity, what information we collect, how we handle your data, and the consequences of non‑compliance. By using our services, you agree to the terms set out here.



1. Purpose & Legal Framework

BTCgame implements KYC procedures to comply with anti‑money laundering (AML) laws and to prevent fraud, identity theft, and underage gambling. Regulators worldwide require online gambling operators to confirm customers’ names, addresses, and dates of birth before play. We also monitor transactions and report suspicious activity as part of our AML obligations.


2. When We Require KYC

  • Account verification: We may request KYC documents during registration or before your first withdrawal to ensure you meet age and eligibility requirements.
  • Deposit & withdrawal reviews: KYC verification may be requested only in specific cases, such as large or unusual transactions.
  • High‑risk triggers: If your activity raises AML risk indicators—such as rapid, high‑value transactions or suspected fraud—we may suspend account functions until verification is complete.
  • Regulatory requests: We comply with local and international AML directives that require robust customer due diligence.

3. Information & Documents We Collect

To verify your identity, we may request the following:

  • Personal details: Full legal name, date of birth, nationality, email, and contact number.
  • Proof of identity: A government‑issued photo ID (passport, national ID card, or driver’s license).
  • Proof of address: A recent utility bill, bank statement, or official letter showing your residential address.
  • Source of funds: For high‑risk or large transactions, we may ask for proof of the origin of funds (e.g., bank statements, payslips).
  • PEP & sanctions screening: We may conduct checks to determine if you are a politically exposed person (PEP) or appear on sanctions lists; additional documentation may be required in such cases.

4. Verification Process

  • Submission: Upload clear, legible copies of required documents via your account dashboard or our secure KYC portal.
  • Review: Our compliance team reviews the documents to confirm authenticity and to ensure the information matches your account. We may conduct live verification calls or biometric checks if required.
  • Enhanced due diligence: For high‑risk accounts, we may request additional documentation and apply stricter monitoring measures.
  • Confirmation: We will notify you by email or account message once verification is complete. If documents are insufficient, we will request clarifications or further documents.

Standard KYC checks are processed promptly, but complex cases may take longer. While verification is pending, certain account functions (e.g., deposits or withdrawals) may be restricted to protect you and the platform.


5. Data Protection

Your KYC data is processed in accordance with our Privacy Policy. We implement encryption and access controls to safeguard your information. KYC data is stored securely and retained only as long as necessary to meet legal obligations, resolve disputes, or enforce our policies.


6. Consequences of Non‑Compliance

If you fail to provide the required KYC documents or if we suspect fraudulent activity, we may:

  • Decline deposits or withdrawals until verification is completed.
  • Suspend or freeze your account pending investigation.
  • Report suspicious behaviour to relevant authorities as required by AML laws.

Non‑compliance with AML/KYC laws can result in severe penalties, including fines, loss of licences, reputational damage, and potential criminal charges. Please cooperate fully with our verification requests to avoid account disruptions.


7. Updates to This Policy

We may update this KYC Policy to reflect changes in laws or operational practices. When changes occur, the “Effective Date” will be revised. Continued use of BTCgame after updates constitutes acceptance of the new policy.


8. Contact & Support

If you have questions about KYC or need assistance with verification, please contact our support team at [email protected]. We are here to help you through the process and ensure a smooth and secure gaming experience.