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Privacy Policy


Effective Date: 29-Sep-2025

At BTCgame, we are committed to safeguarding your privacy and maintaining the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your data when you use our online casino platform. By accessing and using btcgame.com (the “Site” or “Platform”), you consent to the practices described in this policy.



1. Scope & Definitions

This Privacy Policy applies to visitors and registered players who access BTCgame through the website, mobile web, or in-app/embedded experiences.

  • “Personal Information” means data that identifies or can reasonably be linked to an individual (e.g., name, email, wallet address).
  • “Processing” means any operation performed on Personal Information (collection, storage, use, disclosure, etc.).
  • “You/Player” means a user of the Platform.



    • 2. Information We Collect

    We may collect the following categories of information:

  • A. Personal Information: When you register or use our services, we may collect your name, email address, physical address, phone number, date of birth, username, country, and identity verification details (KYC), where required by law.

  • B. Financial & Crypto Information: To facilitate transactions, we may collect payment card details (via PCI-compliant providers), cryptocurrency wallet addresses, transaction hashes, and other relevant payment data. We do not store full card numbers on our servers.

  • C. Gaming Activity: Bets placed, games played, wins/losses, game outcomes, tickets/support messages, in-game chat content (for moderation and safety), device ban flags, and bonuses/loyalty history.

  • D. Device & Log Data: IP address, device identifiers, browser type, operating system, language, time zone, referrer URLs, session duration, pages viewed, clickstream, and access times. We also record actions for security, fraud prevention, and analytics.

  • E. Cookies & Similar Technologies: Cookies, local storage, pixels, SDKs, and analytics tags to remember preferences, authenticate sessions, and measure performance. See “Cookies” below.

  • F. Communications: Emails, support tickets, surveys, feedback, and marketing preferences.

  • G. Compliance Data: AML/KYC results, sanctions/PEP checks, geolocation signals (to comply with licensing restrictions), responsible gaming limits, self-exclusion status.



    • 3. How We Use Your Information

    We process information for the following purposes:

  • A. Provide & Improve Services: Account creation, gameplay, odds display, leaderboards, support, bug fixes, personalization, recommendations.

  • B. Transactions: Deposits, withdrawals, refunds, chargeback handling, wallet operations, tax and accounting.

  • C. Safety, Security & Integrity: Fraud detection, AML/KYC, geoblocking where required, bot/automation detection, abuse prevention, chat moderation, and incident response.

  • D. Legal & Regulatory Compliance: Age and identity verification, recordkeeping, responsible gambling tools, audit requests, responding to lawful requests.

  • E. Marketing & Communications: Service announcements, promotions, offers, newsletters, surveys; you may opt out at any time.

  • F. Analytics & Research: Usage metrics, performance measurement, A/B tests, improving user experience and game fairness presentation.

  • G. Automated Decision-Making (Limited): Risk scoring for fraud/abuse and compliance checks. Human review is available where required by law.



    • 4. Legal Bases for Processing (EEA/UK/Similar Jurisdictions)

    Where applicable, we rely on: (i) contract (to provide the service), (ii) legitimate interests (security, improvement, anti-fraud), (iii) consent (certain marketing/cookies), and (iv) legal obligations (AML/KYC, licensing).


    5. Sharing Your Information

    We do not sell your Personal Information. We may share data as follows:

  • A. Service Providers & Partners: Payment processors, crypto on/off-ramp providers, KYC/AML vendors, analytics, security (e.g., DDoS protection), customer support tools, cloud hosting, and marketing platforms—bound by confidentiality and data protection terms.

  • B. Legal/Regulatory: Law enforcement, regulators, courts, or competent authorities when required by law or to protect rights, safety, and integrity.

  • C. Business Transfers: In a merger, acquisition, restructuring, or asset sale, data may be transferred as part of the transaction subject to continued protection.

  • D. Community Features: Certain profile elements, leaderboard nicknames, chat messages, and game actions may be visible to other players by design.



    • 6. Security of Your Information

  • We implement technical and organizational measures to protect data against unauthorized access, disclosure, alteration, or destruction—encryption in transit and at rest (where appropriate), access controls, segregation of duties, logging, and periodic audits. No method of transmission or storage is 100% secure; please use strong passwords and enable 2FA where available.

  • This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

  • We also leverage protections from Cloudflare for performance and security.



    • 7. Cookies & Similar Technologies

    We use:

  • Essential Cookies: Authentication, session management, security, and site functionality.
  • Preferences: Language, layout, and saved settings.
  • Analytics: Traffic measurement and performance (e.g., pages visited, features used).
  • Marketing: With your consent (where required), to show relevant offers and measure campaign effectiveness.

    • You can manage preferences via your browser and our cookie banner (where available). Blocking some cookies may impact functionality.


    8. International Data Transfers

    Your data may be processed in countries different from your residence. Where required, we use appropriate safeguards (e.g., Standard Contractual Clauses, vendor certifications) to protect your information during cross-border transfers.


    9. Data Retention

    We retain Personal Information for as long as needed to provide the services, comply with legal/regulatory obligations (including AML/KYC retention periods), resolve disputes, enforce agreements, and support responsible gaming. Retention periods vary by data type and jurisdictional requirements.


    10. Your Choices & Rights

    Depending on your location, you may have the following rights:

  • A. Access/Correct/Delete: Request access to, correction of, or deletion of Personal Information (subject to legal exceptions). Contact [email protected] or update your profile settings.

  • B. Portability & Restriction: Request a portable copy and/or ask us to restrict certain processing.

  • C. Objection & Consent Withdrawal: Object to processing based on legitimate interests and withdraw marketing/cookie consent at any time (this does not affect prior lawful processing).

  • D. Marketing Preferences: Opt out using email unsubscribe links or by contacting us.

  • E. Complaints: You may lodge a complaint with your local data protection authority, where applicable.



    • 11. Children’s Privacy

    Our services are intended for adults of legal gambling age in their jurisdiction. We do not knowingly collect Personal Information from minors. If you believe a minor has provided data, contact us to request deletion.


    12. Responsible Gambling & Player Safety

    We offer tools to help you play responsibly, including deposit/loss limits, time-outs, and self-exclusion. You can access these controls in your account or by contacting support. If gambling is impacting your well-being, please seek help and consider using our limits and self-exclusion options.


    13. Social, Chat & Community Features

    Public or semi-public content you share (e.g., chat, wall posts, profile info, leaderboards) may be visible to others. We moderate to reduce abuse, spam, and harmful content. Please avoid sharing sensitive personal data in public areas.


    14. Third-Party Links & Services

    Our Platform may link to third-party sites/services. Their privacy practices are governed by their own policies. We encourage you to review those policies before providing any information.


    15. Do Not Track & Signals

    Some browsers offer “Do Not Track” (DNT). There is no industry consensus on how to respond; we currently do not respond to DNT signals. You can manage privacy via cookie settings and in-product controls.


    16. California/Regional Notices (Where Applicable)

    If you reside in certain jurisdictions (e.g., California, EEA/UK, Canada, Australia), you may have additional rights under local laws (such as access, deletion, portability, opt-out of certain disclosures). We honor these rights where applicable and will not discriminate for exercising them.


    17. Updates to this Privacy Policy

    We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. The “Effective Date” at the top will be updated accordingly. We encourage you to review this policy periodically.


    18. Contact Us

    For questions, requests, or concerns regarding this Privacy Policy or our data practices, please contact our Data Protection Officer:

  • Email (Support): [email protected]
  • Email (Legal/DPO): [email protected]


    • We will review and respond within a reasonable timeframe and as required by applicable law.